Refund & Cancellation Policy

At Natlov, we are committed to providing high-quality IT services to our clients. This policy outlines the conditions for refunds and cancellations.

1. Service Cancellation

Clients can request service cancellation by emailing support@natlov.com or calling +91 62870 65601 with a valid reason.

For subscription-based services, cancellation requests must be made at least 10 days before the next billing cycle.

2. Refund Eligibility

Refunds will be processed under the following conditions:

• Full refund if the service has not started.
• Partial refund if the service is in progress.
• Refund requests must be submitted within 10 days of purchase.
• Third-party software purchases are non-refundable.

3. Refund Process

Clients must submit refund requests via email to accounts@natlov.com. Approved refunds will be processed within 5-10 business days.

A processing fee (including bank charges and applicable taxes) will be deducted.

4. Disputes and Chargebacks

Clients should contact our support team for disputes before initiating a chargeback.

Chargeback initiation will result in immediate service suspension until resolved.

5. Contact Information